| Specifications |
| General | |
| Service Included |
Parts and labour |
| Location |
On-site |
| Full Contract Period |
5 years |
| Response Time |
Next business day |
| Service Availability |
9 hours a day / 5 days a week |
| Details | |
| Service & Support |
Extended service agreement - parts and labour - 5 years - on-site - response time:NBD (distance from customer site - 160 km) - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Technical support - phone consulting - 5 years - response time:2 h - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - web knowledge base access - 5 years
Technical support - remote diagnosis - 5 years
Technical support - visual remote guidance - 5 years
New releases update - 5 years
Extended service agreement - parts and labour - 5 years - on-site - response time:2 business days (distance from customer site - 320 km) - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Technical support - web support - 5 years
Extended service agreement - parts and labour - 5 years - on-site - response time:3 business days (distance from customer site - 480 km) - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday |
| Compatibility Information | |
| Designed For |
P/N:P44718-001, P44718-291, P44718-371, P44718-421, P44718-AA1, P44719-001, P44719-371, P44720-001, P44720-291, P44720-371, P44720-421, P44720-AA1, P44722-001, P44722-291, P44722-371, P44722-421, P44723-B21, P44724-B21, P44725-B21 |
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