Specifications |
General |
|
Service Included |
Parts and labour |
Location |
On-site |
Full Contract Period |
3 years |
Response Time |
Next business day |
Service Availability |
9 hours a day / 5 days a week |
Details |
|
Service & Support |
Extended service agreement - parts and labour - 3 years - on-site - response time:NBD (distance from customer site - 160 km) - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - phone consulting - 3 years - response time:2 h - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Product info support - knowledge base access - 3 years Technical support - remote diagnosis - 3 years Technical support - visual remote guidance - 3 years New releases update - 3 years Extended service agreement - parts and labour - 3 years - on-site - response time:2 business days (distance from customer site - 320 km) - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Product info support - web support - 3 years Extended service agreement - parts and labour - 3 years - on-site - response time:3 business days (distance from customer site - 480 km) - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Defective media retention - 3 years |
Compatibility Information |
|
Designed For |
P/N:P53921-B21, P53925-B21, P54198-B21, P55080-291, P55080-AA1, P55080-B21, P55081-291, P55081-AA1, P55081-B21, P57844-B21 |
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