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Ent Service Level Elite P/cstmr - 2year

ITCurry #: 1122W078 | Article #: MI-OVCPAB2/EUR
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Rechercher plus : Utilitaires
Prix:
107392,48 TVA Exclue
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Informations sur le produit

Enterprise Tech Support ensures that your organization is equipped with the necessary expertise,as provided by Samsung mobility engineers. Their experts are ready to conduct proactive assessment,provide reliable support,handle escalations of various sorts/degrees,as well as tailor solutions to fulfill your organization's unique needs.

Features
  • Unparalleled Samsung support
  • Wide support coverage
  • Single point of contact
Specifications
General  
Full Contract Period 2 years
Response Time 48 business hours
Service Availability 24 hours a day / 7 days a week
Localisation English
Details  
Service &Support Remote consulting - 2 years - response time:1 h - availability:24 hours a day / Monday-Sunday - severity level 1
Remote consulting - 2 years - response time:4 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 2
Remote consulting - 2 years - response time:24 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 3
Remote consulting - 2 years - response time:48 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 4
Remote consulting - 2 years - availability:24 hours a day / Monday-Sunday - english language only
Training - 1 incident - on-site - repair time:1 day - english language only
Technical support - 1 incident - on-site - repair time:3 days - english language only
Base Warranty Non Non
Ent Service Level Elite P/cstmr - 2year
Ent Service Level Elite P/cstmr - 2year
107392.48
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