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HPE 3 Years Tech Care Basic w/DMR DL365 GEN11 SVC (H79B9E)

ITCurry #: 1171AGY6 | Article #: H79B9E
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Informations sur le produit

Get out of the data center maintenance business with HPE Pointnext Tech Care, a service that's changing the definition of operational IT support. Go beyond problem identification and resolution, and leverage HPE to figure out better ways to do things, allowing your business to adapt more quickly and drive innovation with fewer resources.

Features
  • Digital and data-driven
  • Personalized and predictive
  • Innovation and intelligence
Specifications
General 
Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week
Details 
Service & Support Extended service agreement - parts and labour - 3 years - on-site - response time:NBD (distance from customer site - 160 km) - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Technical support - phone consulting - 3 years - response time:2 h - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - knowledge base access - 3 years
Technical support - remote diagnosis - 3 years
Technical support - visual remote guidance - 3 years
New releases update - 3 years
Extended service agreement - parts and labour - 3 years - on-site - response time:2 business days (distance from customer site - 320 km) - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - web support - 3 years
Extended service agreement - parts and labour - 3 years - on-site - response time:3 business days (distance from customer site - 480 km) - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Defective media retention - 3 years
Compatibility Information 
Designed For HPE ProLiant DL365 Gen11
Base Warranty Non Non
HPE 3 Years Tech Care Basic w/DMR DL365 GEN11 SVC (H79B9E)
HPE 3 Years Tech Care Basic w/DMR DL365 GEN11 SVC (H79B9E)
1989.11
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