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Ets Premium Support - 1 Year

ITCurry #: 1122W077 | Article #: MI-OVCPAB1/EUR
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Key Specifications
  • Screen
    Memory
    Weight
    Processor
    Hard Disk
    SSD
    Screen
    Resolution
    Connectivity
    Memory
    Case
    OS
    Screen
    Type
    Speed Black
    Speed Colour
    Model
    Processor Speed
    Form Factor
    Internal / External
    Port Count
    Uplink / media
    Mounting
  • View All Specs

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Product Information

Features
  • Unparalleled Samsung support
  • Wide support coverage
  • Single point of contact
Specifications
General  
Service Included Phone consulting
Full Contract Period 1 year
Response Time 1 hour
Service Availability 24 hours a day / 7 days a week
Details  
Service &Support Technical support - phone consulting - 1 year - response time:1 h - availability:24 hours a day / Monday-Sunday - per customer / severity 1
Technical support - phone consulting - 1 year - response time:4 business hours - availability:10 hours a day / Monday-Friday - per customer / severity 2
Technical support - phone consulting - 1 year - response time:24 business hours - availability:10 hours a day / Monday-Friday - per customer / severity 3
Technical support - phone consulting - 1 year - response time:48 business hours - availability:10 hours a day / Monday-Friday - per customer / severity 4
Technical support - e-mail consulting - 1 year
Technical support - web knowledge base access - 1 year
Technical support - online training - 1 year
Training - 1 year - on-site - 1 day
Technical support - maintenance - 1 year - on-site - 1 day
Technical support - 1 year - on-site - 1 visit of up to 3 days
Technical support - report - 1 year - 1 incident per quarter
Base Warranty Non Non

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