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Ent Service Level Elite P/cstmr - 2year

ITCurry #: 1122W078 | Article #: MI-OVCPAB2/EUR
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Key Specifications
  • Screen
    Memory
    Weight
    Processor
    Hard Disk
    SSD
    Screen
    Resolution
    Connectivity
    Memory
    Case
    OS
    Screen
    Type
    Speed Black
    Speed Colour
    Model
    Processor Speed
    Form Factor
    Internal / External
    Port Count
    Uplink / media
    Mounting
  • View All Specs

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Product Information

Features
  • Unparalleled Samsung support
  • Wide support coverage
  • Single point of contact
Specifications
General  
Full Contract Period 2 years
Response Time 48 business hours
Service Availability 24 hours a day / 7 days a week
Localisation English
Details  
Service &Support Remote consulting - 2 years - response time:1 h - availability:24 hours a day / Monday-Sunday - severity level 1
Remote consulting - 2 years - response time:4 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 2
Remote consulting - 2 years - response time:24 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 3
Remote consulting - 2 years - response time:48 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 4
Remote consulting - 2 years - availability:24 hours a day / Monday-Sunday - english language only
Training - 1 incident - on-site - repair time:1 day - english language only
Technical support - 1 incident - on-site - repair time:3 days - english language only
Base Warranty Non Non

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LENOVO ThinkPad X1 Extreme
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