Warranty Oncall 24x7 Category2 1years
ITCurry #: 20324598 | Article #: PMB0312-10000S-
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More Than Just Support — A Business Partnership
The NETGEAR ProSUPPORT for Business offerings provide you with peace of mind by extending and enhancing the standard warranty or support coverage included with your product purchase. With ProSUPPORT, you get 24/7 direct access to NETGEAR technical support engineers who can rapidly resolve technical issues both big and small. Connect with the people that have built your products and build the relationship that will contribute to your business success.
OnCall 24x7 Tech Support
NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.
With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.
OnCall 24x7 Tech Support contract purchases are non-refundable.
Professional Configuration and Setup Assistance
Schedule an appointment for a live consultation by an expert to configure, set up or re-configure your device. This allows you the quickest time to deployment, optimizes accuracy in product deployment, minimizes downtime and maximizes the performance of the device.
Extended Warranty with Next Business Day Replacement
Once your warranty expires, ProSUPPORT for Business provides you with an extended warranty ensuring that if you have any issues with your device, it will be replaced by the same (or a newer) device. Next Business Day product replacement is also included to ensure that your business is back up and running in the shortest time.
| Features | |
| License quantity | 1 license(s) |
| Number of years | 1 year(s) |
| Service type | ProSupport |
| Service time (hours x days) | 24x7x365 |
| Phone support | Yes |
| On-site support | Yes |
| Compatibility | EDA500 FSM5210P FSM7226P FSM7250P GS724TP GS724TPS GS728TX GS728TXP GS748TP GS748TPS GS748TS GS748TS3U GS752TP GS752TPS GS752TPSB GS752TS GS752TSB GS752TX GS752TXP GS752TXS GS752TXSB GSM4210P GSM5212 GSM5212P GSM7212F GSM7212P GSM7224P GSM7224SK GSM7224-200 GSM7226LP GSM7248P GSM7248SK GSM7248-200 RN21200 RN212xxx RN20400 RN21400 RN312xx RN3130 RN3138 RN314xx RN316xx RN422 RN424 WC7520 WMS5316 XS712T XS716E XS716T |
| Warranty | |
| Base Warranty | Non Non |