| Features |
- Break / fix support for broken machines
- Advanced technical support available 24 x 7 x 365
- Comprehensive hardware and original equipment manufacturer
(OEM) software support
- Single point of contact for simplified end-to-end case
management
- Technical Account Managers for escalation management
- Next business day onsite labor & parts
prioritization
- Standard reporting available (service level, repeats,
in/out warranty, etc.)
- Lenovo Service Connect for asset management, product
support, and service case (or request) tracking
- Premier Asset Tag Option for inventory management and
Premier contact center information
- Proactive and predictive issue detection, case creation,
and notification
- Services Engagement Manager (SEM) for proactive asset
reporting & relationship management
- Accidental Damage Protection (ADP) covers accidents beyond
system warranty
- Keep Your Drive (KYD) hard drive retention
- Sealed Battery (SBTY) coverage for up to 4 years
- International Service Entitlement (ISE) extends ADP, KYD,
and SBTY coverage internationally
- Coverage for consumer products sold to commercial customers
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