3 Year Premier Support from 2 Year Courier/Carry-in (CPN)
ITCurry #: M852VA36 | Article #: 5WS1L49581-
ScreenMemoryWeightProcessorHard DiskSSDScreenResolutionConnectivityMemoryCaseOSScreenTypeSpeed BlackSpeed ColourModelProcessor SpeedForm FactorInternal / ExternalPort CountUplink / mediaMounting
- View All Specs
Bundles
Related products
Product Information
Smarter gives you a partner in IT
Join the ranks of Lenovo customers who have transformed their IT support experience with Lenovo Premier Support.
Maximum uptime, minimal hassle.
Minimize downtime and disruptions with our human-centric approach to IT support. Driving digital transformation is becoming increasingly difficult. With hybrid workers requiring more support, and IT resources sucked into routine maintenance and repair tasks, there is little to no time left for innovation.
Free up your IT teams. Empower your end users.
Let’s face it, IT support can be a colossal time suck for your end-users. Typically, over 3 hours of lost time1. And it doesn’t end there – that usually means there’s a huge drain on your IT resources. With Lenovo as your trusted partner, you’ll be able to plan and assign resource to your strategic IT projects with confidence.
Your Premier Support Center
- Advanced technical support 24x7x365 in more than 100 markets
- Technical Account Managers for escalation management
- Premier Asset Tag option for inventory management and Premier contact center information
- Comprehensive hardware and original equipment manufacturer (OEM) software support
- Parts and Onsite Labor Prioritization
- Lenovo Service Connect for asset management, product support, and service case (or request) tracking
How do Lenovo Premier Support customers rate the service?
No one likes to be on-hold for IT Support – so we strive to minimize your wait. In fact, Lenovo Premier Support boasts the highest customer satisfaction ratings for wait times to reach a support technician, surpassing two competitors’ premium-level service offerings. That’s not all - 91% of customers surveyed expressed a likelihood of recommending the service to a peer.2
- 91% of Premier Support customers were satisfied, very satisfied or extremely satisfied with the service2
- 90% of Premier Support customers surveyed expressed a likelihood of recommending the service to a peer
Tech support with the Premier difference
Your end-users and IT team expect fast, seamless, and expert support. Premier Support provides the consistency, accountability and visibility they need. Minimize device downtime and maximize productivity with parts prioritization and next business day labor.
1. Global IT Happiness Report H2 2022.
2. Source: May 2023 global research survey of over 750 IT decision makers conducted by TBR Inc. The study evaluated customer experience at companies with at least 100 employees where Lenovo Premier Support or a competitor’s premium level support offering was used.
3. OEM software only, level 1 best effort support.
4. Dependent on market, parts, and HW availability.
| Warranty | |
| Base Warranty | Non Non |