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Improve system availability with continual software enhancements and outstanding responsiveness
Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.
Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.
With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install.
Features | |
Number of years | 3 year(s) |
Service type | Next Business Day |
Service time (hours x days) | 8x5 |
Phone support | Yes |
On-site support | Yes |
Periodic product upgrades | Firmware |
Parts replacement | Yes |
Compatibility | VVX 601 16-line Business Media Phone with built-in Bluetooth and HD Voice |
Warranty | |
Base Warranty | Non Non |