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HPE 3 Years Tech Care Essential MSA 2070 Smart Choice SVC (HZ4M1E)

ITCurry #: 1171ANG5 | Article #: HZ4M1E
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Key Specifications
  • Screen
    Memory
    Weight
    Processor
    Hard Disk
    SSD
    Screen
    Resolution
    Connectivity
    Memory
    Case
    OS
    Screen
    Type
    Speed Black
    Speed Colour
    Model
    Processor Speed
    Form Factor
    Internal / External
    Port Count
    Uplink / media
    Mounting
  • View All Specs

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Related products

Product Information

Features
  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products
  • Collaborative Support and Collaborative Assistance
Specifications

General

Service Included Parts and labour
Full Contract Period 3 years
Location On-site
Service Availability 24 hours a day / 7 days a week
Response Time 4 hours
Manufacturer Selling Program HPE Smart Choice

Details

Service & Support
  • Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
  • Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Product info support - knowledge base access - 3 years Technical support - remote diagnosis - 3 years Technical support - visual remote guidance - 3 years
  • New releases update - 3 years Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
  • Extended service agreement - parts and labour - 3 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday Product info support - web support - 3 years
Base Warranty Non Non

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