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HPE 3 Years Tech Care Basic w/DMR DL365 GEN11 SVC (H79B9E)

ITCurry #: 1171AGY6 | Article #: H79B9E
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Key Specifications
  • Screen
    Memory
    Weight
    Processor
    Hard Disk
    SSD
    Screen
    Resolution
    Connectivity
    Memory
    Case
    OS
    Screen
    Type
    Speed Black
    Speed Colour
    Model
    Processor Speed
    Form Factor
    Internal / External
    Port Count
    Uplink / media
    Mounting
  • View All Specs

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Product Information

Features
  • Digital and data-driven
  • Personalized and predictive
  • Innovation and intelligence
Specifications
General 
Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week
Details 
Service & Support Extended service agreement - parts and labour - 3 years - on-site - response time:NBD (distance from customer site - 160 km) - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Technical support - phone consulting - 3 years - response time:2 h - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - knowledge base access - 3 years
Technical support - remote diagnosis - 3 years
Technical support - visual remote guidance - 3 years
New releases update - 3 years
Extended service agreement - parts and labour - 3 years - on-site - response time:2 business days (distance from customer site - 320 km) - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - web support - 3 years
Extended service agreement - parts and labour - 3 years - on-site - response time:3 business days (distance from customer site - 480 km) - availability:9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Defective media retention - 3 years
Compatibility Information 
Designed For HPE ProLiant DL365 Gen11
Base Warranty Non Non

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